Terms & Conditions
The owner of the online store ddifference.com (hereinafter referred to as the online store) is AS Chemi-Pharm (registry code 10140819, address: Harju maakond, Saku vald, Tänassilma küla, 76406, Tänassilma tee 11, Estonia, phone no: +372 6778806) .
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products.
Product information is provided immediately adjacent to the product in the online store.
For customers inside EU region prices include Estonian VAT (20%).
For customers in Canada prices are without taxes and your local taxes and customs fees may apply.
Placing an order
Add the desired products to your shopping basket to order them.
Fill in all of the required fields and choose the most suitable shipping method to complete the order.
The total cost is then displayed on the screen. This can be paid via credit card.
The contract enters into force when the card payment is accepted.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Goods are shipped to the EU member countries and to Canada.
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments are guaranteed to arrive within 3-5 calendar days.
We have the right to ship goods in up to 14 calendar days in exceptional cases.
The shipping cost is 7.99 € via DHL Express Courier. For orders over 80€ shipping cost does not apply.
Right of withdrawal
After placing the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
To cancel your order, you must submit a declaration of withdrawal (in free form) to the e-mail address email@example.com within 14 days after making the order.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to: firstname.lastname@example.org .
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.